FREQUENTLY ASKED QUESTIONS

  • I live outside the United States. Can your products be shipped to me?
    We currently ship only to the US and Puerto Rico at this time.
  • I mailed in my rebate and I would like to check the status.
    All rebates are handled by a separate redemption center. For information on your rebate please visit www.inmarrebates.com or call 877-322-8355. For Canada please call 800-461-3229 or email us at Physiciansformula@cfservices.com.
  • Does Physicians Formula test on animals?
    Physicians Formula Inc. does not conduct tests, or commission any outside facility to conduct tests that involve the use of animals. The safety of our products is determined using such alternate methods as "in-vitro" testing, human clinical evaluations and human use-trials under the supervision of a Board Certified Dermatologist.
  • Do you have free samples or coupons available?
    We currently do not have coupons or samples available, however, we do offer rebates and also conduct periodic giveaways through our Facebook and Instagram pages. You may also find special offers at your local retailers.
  • Are Physicians Formula products Hypoallergenic?

    Yes. Physicians Formula products are formulated for sensitive skin and do not contain PABA, nor over 100 known skin irritants. Our skin products may benefit you because they all offer the claims below:


    • Non-Irritating
    • Non-Greasy
    • Hypoallergenic
    • Dermatologist approved
    • Non-comedogenic
  • What if I am not happy with my purchase?
    We first suggest returning the product to the store or website where you purchased the products. If the store will not accept your return or if the product was purchased directly from us, you can return your product back to us and we will gladly exchange or refund (minus shipping & tax) the product within 30 days of purchase. Please have the product on hand and call our Consumer Relations Department at 1-800-227-0333 and an associate will be happy to assist you with your return.
  • How can I find stores in my area that carry Physicians Formula Products?
    You can check our store locator on our Website or call our Consumer Relations Department at 1-800-227-0333 and an associate will be happy to assist you.
  • I'm looking for a product that is not listed on your website. How can I get it?
    The only products that are available are listed on our website. If the product you are looking for is not featured on our website, then it has been discontinued, and is no longer available to purchase.
  • What can I do if I am dissatisfied with your product?
    If you are dissatisfied with the product we first recommend returning the product to the store where you purchased it, otherwise, we will gladly exchange the product for one of equal value or issue a refund (with receipt). Please call our Consumer Relations Department at 1-800-227-0333 to start the return process.
  • What if the product did not agree with my skin?
    It is best to have the product on hand and contact one of our associates by phone at 800-227-0333.
  • How do I know which product is right for me?
    To find the best Physicians Formula product for you, please visit the Expert Advice section of our website or contact one of our Consumer Relations Associates by phone at 1-800-227-0333. You may also email us at: inquiry@physiciansformula.com
  • Where can I buy discontinued products?
    We are sorry that your Physicians Formula product was discontinued. Unfortunately, we do not have any discontinued product in inventory to sell.
  • What is the shelf life/expiration date of a product?
    Most products have a two+ year shelf life. For more information on expiration dates, it’s best to have the product on hand and contact our Consumer Relations department at 800-227-0333.
  • Can I return a product that I purchased at a discount store?
    We do not accept returns on products purchased at discount stores (i.e., Dollar Tree, Ross, Big Lots). It is best to keep your receipt and return it back to the store.
  • I have a Blog/YouTube and I am interested in Physicians Formula products. Can I get free products to review?
    Please send your request to pfcosmeticspr@physiciansformula.com.
  • How do I become a wholesaler/distributor?
    Please send requests to inquiry@physiciansformula.com and we will forward it to our domestic or international sales teams.
  • Are your products vegan?
    We do not claim vegan as some of our products may contain ingredients like beeswax, carmine and lactic acid (from milk). We recommend checking the ingredient listing of each product prior to purchase.
  • Are your products gluten free?
    Yes, all of our products are gluten free.
  • Why is SPF not claimed on products sold outside the U.S.?
    The products we sell outside the U.S. have exactly the same formulas as those sold in the U.S. but the SPF claims are removed due to particular import requirements.