• I live outside the United States. Can your products be shipped to me?
    We currently only ship within the US and Canada. We are looking to expand our shipping boundaries in the future. We apologize for any inconvenience.
  • Does Physicians Formula test on animals?
    Physicians Formulas is cruelty free. That means Physicians Formula does not conduct tests or commission any outside facility to conduct tests that involve the use of animals. The safety of our products is determined using clinical evaluations and human use-trials under the supervision of a Board Certified Dermatologist.
  • Do you have free samples or coupons available?
    We have exclusive online promotions. To be the first to hear about these promotions please sign up for our newsletter. You may also find special offers at your local retailers.
  • Are Physicians Formula products Hypoallergenic?

    Yes. Physicians Formula products are formulated for sensitive skin and do not contain PABA, nor over 100 known skin irritants. Our skin products may benefit you because they all offer the claims below:

    • Non-Irritating
    • Non-Greasy
    • Hypoallergenic
    • Dermatologist approved
    • Non-comedogenic
  • What if I am not happy with my purchase?
    For merchandise purchased at one of our retail partners, please return to the original point-of-purchase to determine return eligibility. For any products purchased at our online store please contact us at 1-800-227-0333.
  • How can I find stores in my area that carry Physicians Formula Products?
    Call our Customer Care at 1-800-227-0333 and an associate will be happy to assist you. 
  • I'm looking for a product that is not listed on your website. How can I get it?
    The only products that are available are listed on our website. If the product you are looking for is not featured on our website, then it has been discontinued and is no longer available to purchase.
  • What can I do if I am dissatisfied with your product?
    For merchandise purchased at one of our retail partners, please return to the original point-of-purchase to determine return eligibility.
  • What if the product did not agree with my skin?
    It is best to have the product on hand and contact one of our associates by phone at 800-227-0333.
  • Where can I buy discontinued products?
    We are sorry that your Physicians Formula product was discontinued. Unfortunately, we do not have any discontinued product in inventory to sell.
  • What is the shelf life/expiration date of a product?
    Most products have a two+ year shelf life. For more information on expiration dates, it’s best to have the product on hand and contact our Customer Care at 800-227-0333.
  • Can I return a product that I purchased at a discount store?
    We do not accept returns on products purchased at discount stores (i.e., Dollar Tree, Ross, Big Lots). It is best to keep your receipt and return it back to the store.
  • Are Physicians Formula products vegan?
    We do not claim vegan as some of our products may contain ingredients like beeswax, carmine and lactic acid (from milk). We recommend checking the ingredient listing of each product prior to purchase. Shop our vegan makeup and skincare here.
  • Are Physicians Formula products gluten free?
    Although many of our products may be gluten free, it may be best to check product claims on our site for any specific item. Each product will note if they are gluten free within their own claims.
  • Why is SPF not claimed on products sold outside the U.S.?
    The products we sell outside the U.S. have exactly the same formulas as those sold in the U.S. but the SPF claims are removed due to particular import requirements.
© Copyright 2022 Physicians Formula. All Rights Reserved.